Making an appeal

 

We are unable to respond to appeals/complaints by telephone. If your vehicle has been issued a Parking Charge Notice (PCN), you must follow the procedure shown on the PCN and write to the address displayed. Alternatively, you can make an appeal online at www.capitalcarparkcontrol.co.uk

 

If you have been issued a PCN, you must provided us with your original PCN together with our FULL contact details which must include your name and address, together with all relevant information that may assist you with your appeal. Failing to provide any of the details may result in a delay in a reply or no reply at all.

 

If you have have received a PCN and wish to appeal or to make a complaint, please do so within 28 days beginning with the date of issue of the PCN, either by using the link below or writing to us at SVS House, Oliver Grove, London, SE25 6EJ.

 

If your appeal is made by you and/or received by us up to but not exceeding 14 days from the date of issue, the amount will be held at the reduced amount until a reply has been made (see below for reply time), where if your appeal has been refused, you will be given the opportunity to pay the reduced amount or make and appeal to the independent adjudicator POPLA.

 

If you decide to make an appeal to POPLA and POPLA also reject your appeal, you will lose your opportunity to pay the reduced amount.

 

Please note: You must address your appeal to us in the first instance where if your appeal is rejected, you will be provided a unique reference number/notification number in order to use the independent appeals service POPLA. Any representations that exceed 28 days from the date of issue of the PCN will not be accepted and result in no reply being made.

 

You will receive a reply within 35 days of receipt of your appeal but in most case sooner. Appeals may take longer in certain circumstances. (We reply to appeals so if your reply exceeds 35 days, DO NOT accept this as your appeal has been accepted).

 

Please supply all details that relates to your appeal and all information that can assist in your appeal as failing to do so will considerably delay the responses or the appeal being heard using the information available to us.

 

When contacting us, please ensure that you write clearly and add a return address. No address – No reply. This may lose you the opportunity to pay the reduced amount and your appeal not being hard at all.

 

Before appealing, we would first like to highlight that your vehicle may have been issued with a PCN usually because it was parked against the parking conditions displayed. Date and time stamped digital photographs are also taken of each vehicle showing the parking contravention.  These can be be viewed online within 28 days of the parking contravention.

 

Disabled badge users:

Please note that the terms and conditions displayed on the property we manage also apply to blue badge holders unless otherwise stated on the car park signs.

 

Disabled badge holders please refer to:

https://www.gov.uk/government/publications/the-blue-badge-scheme-rights-and-responsibilities-in-england

 

Appeals may also be considered on the following grounds:

  • The PCN was issued contrary to the parking conditions displayed
  • A PCN was issued unlawfully

 

Appeals may be rejected for the following reasons:

  • My permit fell down or the wind blew it down
  • I am a resident so the rules do not apply to me
  • I forgot to display my parking permit
  • I work here so the rules do not apply to me
  • I am waiting to receive my parking permit
  • My permit is in the house
  • My permit is in my pocket/bag/wallet
  • I have lost my permit
  • There was nowhere else to park
  • I was only 5 minutes
  • I wasn’t the driver
  • disabled badge holders are not exempt
  • I/We didn’t know a permit was required.

 

If you wish to proceed in making an appeal, please click on the link below.